Plumsource Managing the Customer Experience
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About Us

Plumsource designs and develops integrated customer feedback systems that will help increase your customer value and advocacy. We can show you how to get real insight, and then engage with your staff and customers so you will understand how to develop and maintain a competitive edge.

Listen
We can help you choose and manage the channels of communication including:

  • Customer feedback research: customer satisfaction, service evaluations, complaints, user groups
  • Opinion: User rating sites; forums; social networking
  • Performance measurement: Service audits; Mystery Customer research; Employee feedback

Understand
We can show you how best to integrate feedback from multiple sources and gain insight so you can prioritise the key messages for your business.

Engage
We can work with you to engage with customers and staff alike to create lasting and measurable improvement to the business.

How can we help
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