Plumsource Managing the Customer Experience
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Clive

The company was set up and is owned by Clive Nicolaou, a former Group Director of TNS-RI, the largest custom research company in the world, where he headed up the Hospitality and Leisure division for 11 years.

Prior to that, he was MD of Scher International, which was the leading hospitality-based Advice, Training and Measurement company in the UK. Scher International was sold to Taylor Nelson Sofres in October 1999.

In the specialist field of customer feedback Clive has worked at a senior level for all the major hotel chains. In the broader market research sector, he has also worked with large multi-national clients in the automotive, telecoms, financial services and retail sectors.

Clive holds a Masters Degree in Hospitality Management from Oxford Brookes University and is a Fellow of the Institute of Hospitality.

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